Are You Working From a Playbook?

I'm looking at it as there's the system that's in place at Chase. And my job is to figure out how to use whatever judo moves I can to make it a system that supports the customer and creates conditions in which our teams can do the best work of their lives. So you're, you've clearly thought about this because you had these four bullet points ready to go, team building, relationships, metrics, product management. You've been a reflective leader. Like how did that come about?