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#115 Danny Meyer: Hospitality and Humanity
The Knowledge Project with Shane Parrish
The Culture of Enlightened Hospitality
You can tell your culture is working when the front line people who work with that poor hire, or it may not be a poor hire, it just somebodys who's not working out. You got to be careful that you haven't created a cult. Have a team of people where everybody believes the same things, behaves the same way and comes from the same backgrounds. This is borne out of my own self awareness that i have sometimes stuck with people too long. But something that we learned from some, some friends in in the restaurant business, actually, was to create a four quadrant chart. On the a x axis, you would have on the left side, cant and as
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