Navigating Decisions and Community in Business

This chapter explores the critical role of open communication and systematic evaluation in decision-making, using a '10 to negative 10' scale as a framework for feedback. The discussion highlights the delicate balance between customer satisfaction and financial growth, with a personal reflection on the development of a unique skiing experience at Powder Mountain. Additionally, it touches on the speaker's commitment to education reform and cultural values shaped by their experiences in various leadership roles, including their time at Netflix.

Transcript

chevron_right

Play full episode

chevron_right

Transcript

Episode notes

Reed Hastings became executive chairman of Netflix in 2023, after 25 years as CEO. He co-founded Netflix in 1997. Reed is also a majority owner of Powder Mountain. He is currently on the board of several educational organizations including KIPP and Pahara.

Timestamps for this episode are available below.

Sponsors:

AG1 all-in-one nutritional supplement: https://drinkag1.com/tim (1-year supply of Vitamin D (and 5 free AG1 travel packs) with your first subscription purchase.)

Wealthfront high-yield savings account: https://wealthfront.com/tim (Start earning 5% interest on your savings. And when you open an account today, you’ll get an extra fifty-dollar bonus with a deposit of five hundred dollars or more.)

Shopify global commerce platform, providing tools to start, grow, market, and manage a retail business: https://shopify.com/tim (one-dollar-per-month trial period)

Timestamps:

[00:00] Start

[06:34] Alfred Lee Loomis and Tuxedo Park.

[07:53] Risk tolerance: nature or nurture?

[10:56] Cultivating culture that “eats strategy for lunch.”

[15:41] The logic behind generous severance.

[17:02] Adapting to Pure chaos.

[18:44] Reference checking potential hires.

[20:29] Context vs. control.

[22:35] Radical candor.

[24:15] Guardrails for maintaining work/life balance.

[27:04] Farming for dissent.