The language barrier can be a big challenge, especially if your product is designed for an audience that crosses language barriers and cultural barriers. Rachel: There's so much instinct that goes into things and just kind of knowing that things cause people problems. You know, you just kind of, you've seen this before. And that really is something that, you know, you can't get from anywhere. It just is time. Right?
Rachel Andrew inspires us to understand people who are not like us because most often the products we design are not for us. She motivates us with her successful habit of GTD (Getting Things Done). She teaches us that solid attention to detail and ability to execute can be more important than specific technical skills. […]