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17min chapter
Scaling to a Multimillion Dollar-Business & The Biggest Mistake New Founders Make
BOSSY
Transitioning from Founder to Manager: Implementing a Scorecard System
The chapter explores the shift in focus from product development to team management as a business scales, emphasizing the importance of implementing a scorecard system. It discusses tracking key metrics like NPS and refund rates to drive customer success operations and proactive decision-making. Additionally, it highlights the significance of audience growth and strategic planning in driving business success.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode