5min chapter

"Live Players" with Samo Burja and Erik Torenberg cover image

Urbanization, Technology, and Global Shifts

"Live Players" with Samo Burja and Erik Torenberg

CHAPTER

Transforming Client Engagement through Insights

This chapter explores the creation of a specialized information product aimed at enhancing client relationships through weekly case studies. It also discusses how the original goal of client briefings evolved into a broader offering that democratizes access to valuable insights, while emphasizing the need for deep knowledge to drive effective digital governance reforms, using Estonia as a case study.

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