How Mastercard is Training Employees for the AI Era
HR Leaders
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Actionable Insights in Employee Feedback Strategy
This chapter delves into the strategy of obtaining actionable insights in employee feedback within a company, emphasizing the importance of timely feedback through short surveys after performance conversations rather than annual surveys. It discusses the Culture Health Index used at the enterprise level to track and understand company culture and the challenges in translating feedback data into actionable insights within HR. The chapter highlights the significance of transparency, learning from successful practices, finding champions for positive change, and integrating people data with business insights for improved processes and meaningful actions.
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