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321 - Resting in Complexity: The Inner Work of Modern Leadership with Marco Valente

workshops work

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Rethinking KPIs in Complex Environments

This chapter examines the challenges of using key performance indicators (KPIs) in complex organizational settings, arguing that traditional metrics can be counterproductive. The discussion emphasizes the need for intrinsic motivation and flexibility, advocating for a shift towards nurturing collective engagement over strict performance measurement. Insights from real-world experiences highlight the importance of adaptability and fostering supportive environments to enhance team motivation and effectiveness.

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