Rick Steves: Empathy is a key piece of the emotional intelligence puzzle. He says it's under volitional control and we can deliberately give it to other people. We're affected by what we experience, so you have to care enough to ask for more empathy from others, he says.Steves: To really ask another person to let you matter enough to be open to what it’s like to be you? That's a request with a lot of potency.

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