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What's the Point of a Good Explanation?
We didn't know what a good explanation was for and users. So my students and i have been running human factor studies to say, well, what is it thet humans actually want from an explanation? We're finding it's vastly multi dimensional. People with technical backgrounds have a very different orientation towards their devices,. To them, they want to figure out what went wrong and how to make that never happen again. For people who aren't engineers, you know, they had a very different orientation. They just wanted to feel that something was thinking insideand just talking through the process of what the a i system was doing was just enough, and it made em happier.