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Episode 76 | Regulatory Update: Complaints, credit and conduct

Financial Services Risk and Regulation Unravelled Podcast

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Modernizing Dispute Resolution: New Compensation Interest Rates

This chapter explores the Financial Ombudsman Service's proposals for updating dispute resolution in the financial sector, concentrating on new interest rate options for compensation. It examines the implications of adopting an average tracker rate plus one percent and the complexities involved in applying these changes retrospectively to existing complaints.

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