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Chris Messina: Reimagining AI

Artificiality: Minds Meeting Machines

CHAPTER

Shifting Paradigms in Error Management

This chapter discusses the essential paradigm shift needed in error handling as industries evolve, particularly advocating for a greater tolerance for false positives. By comparing innovative practices in the electricity industry with advancements in customer service and AI technologies, it highlights the cultural changes necessary for promoting innovation and collaboration. Through historical reflections and modern applications, the chapter emphasizes the importance of risk management, user interaction, and community feedback in product development.

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