7min chapter

AI in Financial Services Podcast cover image

Point of Sale and Point of Need Use Cases in Financial Services - with Kit Cox of Enate

AI in Financial Services Podcast

CHAPTER

Understanding Customer Sentiment in Financial Services

This chapter explores the critical role of customer sentiment in financial services, particularly during transactions. It examines the application of large language models for sentiment analysis and intelligent document processing, emphasizing the importance of precise categorization and data quality.

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