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The Power of System Fit
"I feel no guilt, shame, discomfort about the fact that we don't have much fit in place," he says. "It took off most of last year and we still grew 30% with the business running better than I ever had before." The company has a proven process for doing business with customers but it hadn't been named or visually illustrated until recently. He's now working on putting some SOPs into place to help his team run more smoothly.