Customer Confidential: Untold Stories of Earned Growth cover image

Ep. 119: Jennifer Hyman | How Rent the Runway Makes a Statement with Style—and Service

Customer Confidential: Untold Stories of Earned Growth

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Rent the Runway CEO - How Much Time Do You Spend Each Month?

CEO of Rent the Runway says he spends 20 to 25% of his time on customer-related issues. "I learn a huge amount from the individuals on my own team who interface with the customer day in and day out" He also observes how customers' behavior changes over time.

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