The Complex Sneakers Podcast cover image

StockX CEO Scott Cutler on Fakes, Nike's Lawsuit, and Rejecting Shoes

The Complex Sneakers Podcast

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We're Gonna Send That Sneaker Back and They're Going to Get Their Money Back

The buyer would buyer could contact us And it goes right to our customer service and is part of our buyer promise which we put prominently on our website. When we get it back we'll actually look and see Who authenticated that product will go back and look at that the actual authenticator each one of our authenticators by the way they're measured by how well like quality of what they do Do you have like a three strikes rule or something? Well, it's just more like those you have to remember those authenticators their heart their soul They're everything they do is to make sure that they've done a great a great job and they're super passionate The company takes a ton of pride In in

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