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Ep. 97: Should I Outsource My Inbox?
Deep Questions with Cal Newport
How to Reduce Unscheduled Messages
If you're a small company, half to battle here is actually eliminating processes. Trying to engineer away the unscheduled messages is going to bring a lot overhead. The details of this example don't matter beyond just te general idea that now you're slotting in administrative support to a very specific, well thought through process....
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