The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Evolving Career Paths in Customer Support Amidst AI Integration

This chapter explores the changing dynamics of customer support teams amid AI advancements, focusing on career development and role transitions. It highlights the growing recognition of customer support as a viable career path and the impact of AI on enhancing customer interactions.

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