In this episode, I have a conversation with Beth Blankenship, a seasoned expert in quality management and a fervent disciple of W. Edwards Deming. We dive deep into Deming's profound principles and their continued relevance in today's digital transformation landscape.
Beth begins by sharing her journey from an IT background to becoming a passionate advocate for Deming's teachings. Her story includes a moment at a Deming seminar, which sparked her lifelong dedication to quality improvement and management systems. Beth reflects on her experiences working in various sectors, emphasizing the importance of teaching and genuine engagement in quality initiatives.
A significant part of our discussion revolves around Deming's influence on Japanese industry post-WWII and how his principles of systems thinking, variation, and profound knowledge reshaped their manufacturing processes. Beth provides insights into her extensive research, including the historical context of Deming's ideas and their foundational roots in the work of Walter Shewhart and other early 20th-century scientists.
Beth also critiques modern methodologies like Six Sigma, highlighting how they often miss the holistic, systems-oriented approach Deming championed. She underscores the necessity of focusing on customer needs and continuous innovation, rather than merely eliminating defects.
Our conversation concludes with Beth's reflections on the enduring impact of Deming's work and her current efforts to disseminate his teachings through papers, podcasts, and an upcoming YouTube channel. She passionately advocates for the preservation and application of Deming's principles, aiming to educate a new generation of quality management professionals.
You can find Beth Blankenship's LinkedIn below:
https://www.linkedin.com/in/beth-blankenship-deming-scholar-5351432/
