Microsoft Teams and Teams Phone in 2025 with Metrigy's Irwin Lazar
Microsoft Teams Insider
00:00
Evolving Contact Center Technologies
This chapter explores the changing dynamics of contact centers, focusing on high-end solutions and strategic partnerships, particularly with Microsoft products. It contrasts the preferences of small and large businesses regarding phone solution adoption, while also discussing the shift to cloud-based session border controllers and the integration of advanced features like Teams Phone Mobile.
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