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5min chapter
Microsoft Teams and Teams Phone in 2025 with Metrigy's Irwin Lazar
Microsoft Teams Insider
Evolving Contact Center Technologies
This chapter explores the changing dynamics of contact centers, focusing on high-end solutions and strategic partnerships, particularly with Microsoft products. It contrasts the preferences of small and large businesses regarding phone solution adoption, while also discussing the shift to cloud-based session border controllers and the integration of advanced features like Teams Phone Mobile.
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