The Seen and the Unseen - hosted by Amit Varma cover image

Ep 338: The Nuances of Intensive Care

The Seen and the Unseen - hosted by Amit Varma

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The Importance of Apologies

"He was actually so nice that I almost cried at how nice this guy was," she says of the hospital's legal advisor. "Sometimes, even if it's not your fault, it's your team that missed something and you end up apologizing for everyone on everyone's behalf." The next day, the man came in to collect the death certificate; he spoke to one of her colleagues as well.

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