2min chapter

Machine Learning Archives - Software Engineering Daily cover image

Virtual Agents for IT and HR with Dan Turchin

Machine Learning Archives - Software Engineering Daily

CHAPTER

Is There a Virtual Agent in Field?

The top three types of issues that enter into the h r ticketing in box relate to payroll, p to and benefits. The thing that's challenging about being able to address those kinds of problems is that they are organization specific. A well trained virtual agent can be just as effective in that domain as it can be in a nit.

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