Customer reactions and in-store returns

Now that Christmas presents are unwrapped, many of you — you know who you are — will head to stores to return gifts and get what you actually want. But increasingly, retailers are charging for those returns. Then, a couple of months ago, more than 5 million shoppers embraced a boycott of three major retailers: Amazon, Home Depot, and Target. From "This Is Uncomfortable," we'll learn about the impact it had on shoppers.