Are You Assuming the Best Intent?

Research shows that up to 50% of the time, we misinterpret the tone of someone's digital message. Gen Z often feels like emojis and texts mean passive aggressiveness or something ironic. An emoji is now the new facial expression of a smile or an excitement signal. We've added all these tools without a way to reduce the anxiety around them,. And I think that this is going to be an ever evolving journey of getting comfortable, being uncomfortable"