The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Solving the Innovator's Dilemma: How successful companies are embracing innovation units

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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How to Balance Autonomy With Alignment

Intercom is moving into that phase of adopting the more Atlassian standard tech stock. Jeff Lumens from Vermeer summed up their ongoing innovation journey. Cherif Mansour: "As long as we're all rowing in the same direction, that's probably the most important thing"

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