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How Many Clicks Can You Take Out of the Process?
Silicon Valley has been obsessed with how many clicks can we take out of the process, he says. At Uber they were like, we're gonna take out tipping, and I was like, we should have tipping. And then you look at Clubhouse as an example; in one click you're listening to yourself speak. Zuckerberg made it so anybody could add anybody to any group because it will grow faster. He also posted it on their walls to increase engagement but inadvertently Outed a bunch of 18, 19 year olds in college for joining gay men's choir.