
Creation Over Consumption: The Danger of Books and "Content"
Beginning Balance
00:00
Understanding the Emotional Aspect of Customer Needs and Product Development
This chapter explores the significance of understanding the emotional aspect behind a customer's need for a product or service, emphasizing the importance of communication and sharing insights from a book that shaped their thinking on product development. It also provides a relatable example of someone purchasing a mattress.
Transcript
Play full episode