The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Fueling the AI machine with the knowledge it needs

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Strategies for Maintaining Knowledge Base Relevance and Timeliness

This chapter highlights the significance of updating knowledge within a company for effective customer acquisition strategies. It delves into the balance needed to maintain content relevance without overwhelming team members with unnecessary tasks.

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