Marketing vs. Product Consistency

A listener wrote to us: "I'm a United employee, so I do enjoy hearing about how much everyone except UA and DL sucks. That said, a more challenging series of episodes might be 'what's wrong with DL or UA'...so tell us where you think we suck, and you might as well do a similar episode for the other two airlines that are doing well." This week: Brian Sumers and Brett Snyder do just that, for Delta.

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