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How to Build Trust - Linkedin Live event

Negotiate Anything

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How to Rebuild Trust After It's Lost

The strategy of rebuilding trust is essentially don't lose it in the first place, but let's say we do. So there are different types of trust violations. If you make a mistake and have a trust violation due to an error, just making a mistake or ignorance, then what you need to do is apologize very clearly and transparently. You're going to have to make an incredible amount of deposits into the relationship bank account in order to regain somebody's trust after a moral violation. The way that I remember it is that you can fix dumb, but you can't fix evil.

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