2min chapter

Dear HBR: cover image

Performance Reviews

Dear HBR:

CHAPTER

Is There a Culture of Politeness in the Performance Review?

One interpretation is that this is a culture that has extremely high politeness norms. And so people are afraid to tell her their feedback to her face. So they choose a much more indirect passive aggressive strategy. That means the feedback is not clear and it's not put in context. One of the messages she needs to take away from this interaction is that this might be a more sort of democratic kind of culture than this woman realized.

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