Bonus — Tradeoffs Special Episode: Struggling to Staff the Nation's New Crisis Line, 9-8-8
Public Health On Call
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West Virginia's Only Nine and Eight Center
Lata menin is the ceo of first choice services, which will be west virginia's only nine and eight. She saw big gaps in how the staff there were trained. Until 98 came along, her annual budget ran less than 200 thousand dollars. New hires now go through two full weeks of training and a week of shadowing before they start answering calls on their own.
Play episode from 19:13
Transcript
