The ability to listen, the ability to tune in to the other person's state. These are key skills to human interactions, right? We didn't talk about this, but being keyed into the context,. And the influence that that has. I'm wondering the degree to which doing this work has influenced other aspects of your life beyond your work.
Steve Portigal is a consultant who helps organizations build more mature user research practices. He’s the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollar to Donuts podcast about research leadership. In this conversation, we discuss the skills required for conducting successful interviews with users.
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