The Untold Truth of Southwest's Implosion | Corporate Casket
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Southwest's Worst Kept Secret
As the chaos continued, many customers waited for something that might make them feel just a tiny bit better. However, their tune would soon change after more news came to light. The leaders say they are going to hold Southwest accountable. They want to make sure customers get refunds and are reimbursed for meals, hotels, and transportation.
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