LTBP #104 - Cathy MacDonald: Listening, Influence, Persuasion and Changing Minds
LTB Podcast
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The Power of Words
"The power of words is quite influential definitely it's a supposing that our way what flipped into like my as we were talking about cathy my little internal voice that came into my head and was like ding ding ding pay attention to me not cathy. We need to keep dignity we need to approach it with conscious listening yes and we need to be sure we're not trying to and force people's views too much if there's if there's see something that we would like to encourage our clients to change your minds on let's say i think a topic that me and you talked about beforehand was the client thinks that breakfast is something they have to have how might what would be the best stance
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