What if the key to explosive growth isn’t chasing new customers but treating expansion as an act of service to the ones you already have?
Alex Raymond sits down with Amanda Edington, VP of Account Management at Payscale, to unpack how a mindset shift toward service transformed her team’s approach to growth and retention. Amanda shares how curiosity and trust drive meaningful expansion, why the best account managers see every conversation as discovery, and how one question, “How can we be a better partner for you?”, can turn a renewal risk into a long-term success story.
Through examples and coaching insights, Amanda reveals what separates reactive sellers from strategic partners and why true customer elation is earned through measurable value, not momentary satisfaction. A must-listen for anyone in entrepreneurship, business, or wellbeing, this episode challenges account managers to think bigger about service, partnership, and what it really means to grow with your clients.
Episode Breakdown:
00:00 Building PayScale’s Account Management Function
05:12 Turning Expansion Into a Growth Engine
10:40 Curiosity and Trust as the Keys to Client Retention
16:25 The Power of Asking “How Can We Be a Better Partner for You?”
22:58 From Churn Risk to Long-Term Growth
30:16 Redefining Customer Elation and True Partnership
Connect with Amanda Edington:
Visit the Payscale website
Connect with Amanda on LinkedIn
Connect with Alex Raymond:
Visit the AMplify website
Connect with Alex on LinkedIn
Podcast production and show notes provided by HiveCast.fm
