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12min chapter
From Sun to Oxide (Changelog Interviews #592)
Changelog Master Feed
Focusing on Customer Delight and Transparency
This chapter explores the importance of finding the right customers and avoiding spreading too thin, emphasizing on customer satisfaction and market fit. It delves into maintaining exceptional service, improving based on feedback, and staying true to values. The conversation highlights transparency in customer interactions, empowering employees to admit uncertainty, and sharing details about challenges and mistakes for better relationships.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode