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From Sun to Oxide (Changelog Interviews #592)

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CHAPTER

Focusing on Customer Delight and Transparency

This chapter explores the importance of finding the right customers and avoiding spreading too thin, emphasizing on customer satisfaction and market fit. It delves into maintaining exceptional service, improving based on feedback, and staying true to values. The conversation highlights transparency in customer interactions, empowering employees to admit uncertainty, and sharing details about challenges and mistakes for better relationships.

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