3min chapter

First Opinion Podcast cover image

74: How 'screen and refer' systems fail to help patients

First Opinion Podcast

CHAPTER

The Importance of Trust in Healthcare

When you look, for example, at many of the questions we have in medicine, they immediately direct test to refer to the patient as a he or she. And trust isn't just, I would imagine, will you protect my information? It's also, are you going to be judgmental if I tell you something that I think you don't want to hear? That's just one example, but it's indicative of sort of the assumptions that are hard to get rid of when we have implicit bias in our system.

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