6min chapter

Chill & Prosper with Denise Duffield-Thomas cover image

How to Deal with Refunds in Your Business

Chill & Prosper with Denise Duffield-Thomas

CHAPTER

How Can I Get My Money Back for Christmas?

Most of the people who had asked for refunds were people who had participated and raved about my programme for two months. I saw people er like, this has changed my life. This has been amazing. And it was like it wasn't even the money for me. So that's when i changed my 60 day money back guarantee and i changed it to a 14 day. In that 14 days, we held back some of the bonuses, and they could access weeks one and two as if they were just going through the abnormally. Once you've got that process in place, though, like, you have to let your boundaries do the work for you - there's no back and forward.

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