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Cost of Living Crisis: Working People

Money Box

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The Treasury Select Committee's Report on the Payment Systems Regulator

Louise Kelly was the victim of a sophisticated impersonation scam. It took weeks for her to get even half her money back, and only when moneybox began an investigation into her case,. did Lloyd's review its decision and refund all the money. Now it sorted out, Louise has this message for banks: 'They really need to treat people with greater sympathy' New proposals would make the banks refund victims in fall in all but a very few cases - without intervention by moneybox.

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