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14: CEO of a $400B Fund Admin Gary Tenkman Shares His Journey From Blue Collar Roots to White Collar Boardrooms | How He Manages Being an Introvert as a CEO | What Specialization Means As You Scale | How Client Service Can Be Your Edge in Investment Management

Billion Dollar Backstory

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The Importance of Client Service in Mergers and Acquisitions

I think especially in the space and we won't name names, but there have been some other firms and similar businesses where the mergers and acquisitions as those firms have scaled have not gone as well. The problems that I would hear sort of sitting not in the middle of anything were more around client service. And even if there isn't an acquisition, that's been kind of the MO. It's like, let's continue to try and drive costs out. But we have great people and that helps really take things over the top when you can say, I have great technology, but then also you've got a great team you can put in front of a prospect.

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