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4min chapter
SaaStr 783: How to Build a World-Class Customer Success Machine - Top Lessons from the CRO of Notion and VP of CS at GitHub
The Official SaaStr Podcast: SaaS | Founders | Investors
Investment Strategies in Customer Success: Finding the Right Balance
This chapter discusses the strategic allocation of resources towards customer success, focusing on balancing budget with effective support. It proposes a benchmark of investing approximately 10% of revenue in post-sales efforts to drive sustainable growth and enhance customer engagement.
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