The Importance of Relationships in a Service Based Industry

I think that is really important because at the end of the day, like we don't know, it's an overused term, but we're in a service based industry, right? And you could get to the point where you just like outsource, I hate emails, I hate DM, so just outsource all of that. It starts to come across almost like robotic for some people and you could easily lose relationships, clients, business because of that type of stuff. There are certain things that you are not willing to outsource because they almost go against your values of a person. You can't outsource these things. The kind of sales techniques that a lot of people have been