4min chapter

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Ep 264: Live from #ClioCon: A Deep Dive into the 2024 Clio Legal Trends Report, with Joshua Lenon, Clio’s Lawyer in Residence

LawNext

CHAPTER

Declining Responsiveness: Insights from the 2024 Clio Legal Trends Report

This chapter delves into the 2024 Clio Legal Trends Report and its findings from the Secret Shopper study, highlighting a worrying decline in law firms' responsiveness since 2019. It discusses the implications of these trends on client relationships and notes some improvements in customer service through phone interactions and chatbots.

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