PAPod 428 - Thinking and Knowing Are Different Values
PreAccident Investigation Podcast
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Belief vs Verification: Ensuring Control in a System
This chapter explores the difference between belief and verification in managing work and leading an organization, highlighting the importance of verification in ensuring control and managing operational deviation. Using examples from Southwest Airlines and chaos monkeys, the speaker emphasizes the necessity of testing and verifying a system's ability to handle variation and disruptions.
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