466) Are You Listening to the Right Customers? Rethinking Physical Presence in the Age of AI
Banking on Digital Growth
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Listening to the Future: Adapting to Consumer Demands
This chapter explores the significance of engaging with and understanding younger customers' preferences in both the music and banking industries. It uses the downfall of Tower Records and the rise of digital banking solutions as examples of how failing to listen can result in lost market relevance. By emphasizing the 'ALL' framework—ask, listen, and learn—this discussion underscores the need for businesses to adapt and innovate in response to shifting consumer behaviors.
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