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4min chapter
10-Minute Trumpet - Specialized Roles
Gain Grow Retain
Scaling Customer Success: Rethinking Engagement, Operationalizing Work, and Specializing Teams
The hosts discuss the three pillars of scaling customer success - rethinking the engagement model, operationalizing the work, and specializing the teams, including the addition of an ops role for efficiency and the concept of a customer marketer.
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