How to Make Your Website User-Friendly

We often describe our high-tech and digitally mediated world as "complex" but we rarely spend much time considering how that complexity can be cleverly deployed as a means of duping or manipulating us. However, trends like NFTs have brought this into clearer view. This is not to say it's a novel phenomenon — from dark patterns in UX design to pages and pages of end-user license agreements (EULAs), leveraging complexity for nefarious ends has long been an unsavory aspect of the technology industry.

In this episode of the Technology Podcast, Mike Mason and Neal Ford are joined by Thoughtworks designer Kate Linton and Thoughtworks North America Head of Legal Jeremy Gordon to discuss what they describe as "the weaponization of complexity." Together, they grapple with the cynicism at the center of such activities and discuss some of the ways we can tackle it.