Jeff Yang: I know you've been building communities for a long time. And so I just wanted to give you a chance maybe to talk a little bit about that experience.Yang: My co author Sabina ponds and I wrote a book about women in tech, 'Pressing on as a tech mom' He says he's looking forward to getting there at one of the many stops we have planned over the next few years.
Emilia D'Anzica (Founder, Growth Molecules) talks with Jeff Breunsbach about how CS leaders should spend their early days in the role. From helping senior leadership understand the role CS plays in the customer retention journey, to identifying gaps in the process, especially in the onboarding process, leading to impact through improvement in processes and execution.
You can find more about Emilia D'Anzica here
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