2min chapter

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4 Business Ideas That Changed the World: Scientific Management

HBR IdeaCast

CHAPTER

Is There One Right Way?

Around this same time, workers go on strike at an arsenal just outside Boston to protest Taylor's methods. So Taylor sent one of his disciples to institute basically time motion studies and he shows up with a stopwatch. One worker says, I won't let you time me and management immediately fires him because management is interested in what Taylor's work can bring to productivity. The workers fired on the spot and then all the other workers just walk off the job and strike. This strike got so much attention, Congress investigated it. And so it's a very good example of the assumption that there's one right way that only a certain small group of people called managers and scientific management experts are allowed to have

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